Topic
Staff & Front Desk
100% positiveAcross 189 reviews of Mercer Family Chiropractic in Sarasota, FL, staff & front desk appears in 73 reviews (100% positive), from 2012-11-21 through 2026-05-30.
Key findings
Staff & Front Desk mentioned in 73 of 189 reviews (38.6%)
98.6% of Staff & Front Desk reviews are 4 or 5 stars
Average rating in Staff & Front Desk reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
89%65 mentionsCourtesy & Friendliness
77%56 mentionsTechnical Knowledge & Expertise
44%32 mentionsCommunication & Updates
27%20 mentionsProblem Resolution & Effectiveness
21%15 mentionsScheduling & Booking Ease
8%6 mentions
Reviews mentioning staff & front desk
Tonya Patterson
Always a pleasure to visit Dr. Mercer, his staff is amazing and highly recommended.
Response from owner
March 19, 2026
Dan Freed
I’ve been seeing chiropractors for over 40 years. This was the best adjustment I’ve ever had! God bless Dr Mercer and his excellent staff!
Response from owner
May 28, 2026
Ryan Kennedy
Dr Mercer and staff are awesome.
Response from owner
May 19, 2026
Shirley
For years, I managed medical Offices. This medical office gets a 10+ rating. Everyone was friendly, helpful & kind. I see no improvement needed for this great doctor and office staff. Shirley Carico.🎶
Response from owner
May 19, 2026
drjh83
They are the best. Very Professional and proficient!
Response from owner
April 2, 2025
Nisey Carbone
The decompression is great and works like a charm. The desk staff is helpful and pleasant.
Response from owner
January 9, 2026
Eleanor Wachs
Mercer Family Clinic is very good if you are looking for a chiropractor. Dr. Mercer is great and the staff is exceptionally kind. Excellent!
Response from owner
May 12, 2026
T Hargrove
Had a great experience visiting with the Mercer group, the front office ladies were welcoming and awesome. As well as Dr. Mercer. Very knowledgeable and willing to accommodate needs.
Response from owner
April 24, 2026
Gerlinde Townsley
Mercer Family Chiropractic is absolutely the best in Sarasota! 10 weeks ago I was in excruciating pain and thought it was my knees. Turns out the problem was in my spine and now I am walking painless, taller and exceedingly appreciative of the care I received. From the very first visit I knew I was in the most kind, caring and professional office I have ever experienced. The entire staff is top notch!
Response from owner
April 23, 2026
Paul Remington
Dr. Mercer and his team are great and provide excellent service.
Response from owner
September 19, 2025
Shelly Mills
Loved it! Dr Mercer was very thorough and so nice! Office staff very friendly !
Response from owner
April 21, 2026
MaryAnn Molnar
Friendly staff . Great atmosphere. Dr. Mercer spent time answering all my questions and explaining everything to me. Definitely recommend to anyone
Response from owner
April 15, 2026
Stephany Trobaugh
Dr. Mercer is so caring and careful. I always feel like I’m in good hands and that’s why I also bring my husband and 3 year old here. Wonderful front desk ladies too ❤️
Response from owner
March 19, 2026
Ronald Macaione
It is always done very efficiently and with great results. The Staff is very knowledgeable and efficient.
Response from owner
March 30, 2025
Ed Girard
Friendly & professional people, good treatment.
Response from owner
March 6, 2026
Dan Downey
Dr. Mercer and his staff are truly fantastic. I have been treated for chronic back pain and the results have been a blessing for daily living. I highly recommend him.
Response from owner
July 10, 2025
Colton Lankow
I can’t say enough good things about Mercer Family Chiropractic. Ben is hands down the best chiropractor I’ve ever been to. He really takes the time to listen, explain what’s going on, and make sure you’re comfortable every step of the way. You can tell he genuinely cares about his patients and wants to help you feel your best. On top of that, his staff is absolutely amazing. Everyone is friendly, welcoming, and professional from the moment you walk in. They make scheduling easy and the whole experience smooth and stress-free. If you’re looking for a chiropractor who knows what he’s doing and a team that treats you like family, Mercer Family Chiropractic is the place to go. Highly recommend!
Response from owner
March 6, 2026
Robert Gow
Vicki and staff are very friendly and helpful. They run on time and are very accommodating. Dr. Mercer is friendly, helpful and caring.
Response from owner
August 5, 2025
Shirley Carico
Everyone was so, kind, friendly, patient, answered ALL my questions. In all my 82 years, this is the BEST medical office I’ve ever been in.
Response from owner
March 6, 2026
Suzanne Mercer
The staff is always patient and helpful. Dr. Mercer has always been caring and gentle when doing adjustments. I never feel he's in a hurry to get to the next patient.
Response from owner
October 2, 2025
simon mavrak
Caring and professional. I would highly recommend this practice.
Response from owner
January 14, 2026
Isidoro Rocchio
Professional, Courteous, Great 👍
Response from owner
August 8, 2025
Linda Crawford
Awesome practice!!! Dr. Mercer is the best! Wonderful staff and Katie gives the best massages! Highly recommend!
Response from owner
November 11, 2025
Pam Ierulli
Excellent care. Dr Mercer listens and wants to help. Staff is great
Response from owner
November 6, 2025
Bradley McCabe
I really like this place. I went years ago when another Dr. was practicing, and I decided to go back earlier this year, only to find out that Dr. Mercer took over the practice. He's awesome! The staff is top-shelf all the way! It's a clean, calm, refreshing atmosphere, and I will be a patient for a long time!
Response from owner
November 6, 2025
Wayne Davis
Great people
Response from owner
April 21, 2025
Tracey Chavez
I came to Mercer Family Chiropractic a month ago with issues in my neck and foot... From the beginning, Dr. Mercer's staff has taken care of my every need! Everyone is professional, friendly, and well educated on equipment and procedures! Dr. Benjamin Mercer has built an A+ Chiropractic business. Professional with great integrity! He has and is getting me back on my feet! I trust his judgment and plan of procedures to keep me moving! THANK YOU
Response from owner
October 2, 2025
Marie Mitchell
Dr. Mercer has always been wonderful. Office staff especially Ms. Vicky helped me & went above and beyond for me regarding insurance problems. i’d recommend them to anyone looking for a good chiropractic team.
Response from owner
September 19, 2025
G. Marc Klothakis
Very friendly and informative
Response from owner
September 19, 2025
Samantha Woollen
I had an amazing experience for my first Chiropractor in Florida here. He really listened to me and I walked out feeling so much relief. Thank you guys. The staff is so polite and professional. Very calm place.
Response from owner
September 5, 2025
Peggy Jenny
Absolutely love Dr Mercer and staff ! Very high quality care . We are soo thankful to have Dr Mercer and his Team caring for us . To anyone needing top notch chiropractic care we would highly recommend!!
Response from owner
April 15, 2025
David H
Highly recommend visiting Dr. Mercer and his lovely staff. Everyone was very friendly and accommodating. Dr. Mercer was efficient and extremely knowledgeable.
Response from owner
August 5, 2025
Jeffrey Palmer
Dr. Mercer is professional. His staff are knowledgeable and friendly. The office is very clean. I feel like a million bucks. Rating A ++.
Response from owner
July 10, 2025
Lauren Price
Mercer Family Chiropractor is definitely one of a kind. Just from the first phone call to make an appointment they were so kind and got me in right away due to the pain I was in and was so thankful! They truly care about their patients. The staff is professional, extremely kind and welcoming, and truly cares about their patients. Dr. Mercer is caring, friendly and takes the time to understand his patients needs and get a clear history of what’s going on to come up a plan to help you feeling better! Highly recommend!
Response from owner
June 26, 2025
Melissa St. Louis
This morning, I woke up with pain in my right shoulder . I’ve always known I needed to see a chiropractor, but like always, I put it off—until the pain hit. After seeing my brother post about this office on Instagram, I reached out around 9 a.m. the next morning. Vicki was so kind and respectful—she could hear me struggling with my little ones and still handled everything with patience and care. She quickly booked my appointment for 11:45 a.m. and even verified my insurance before I arrived. The office is very clean, and the prayer box was such a touching detail. They’re not just focused on getting you out of pain—they’re also willing to pray for you, and that speaks volumes. Brenda guided me through the paperwork, gave me a tour of the office, and was incredibly helpful the entire time. Dr. Mercer was professional, kind, and very knowledgeable. I truly appreciated how he took the time to explain everything to me in detail. I’m already looking forward to my next appointment. If you’re wondering whether you should come to this office—do it. You won’t regret it.
Response from owner
June 17, 2025
Kylea Hickey
I had a great experience at this chiropractic office! Dr Mercer took the time to really get to know me and understand the areas that were causing pain and discomfort. I already feel so much relief after my visit. The entire staff was incredibly welcoming and kind, making the whole experience even better. Highly recommend!
Response from owner
June 6, 2025
Casey Lantz
I love everything about this office. Very friendly faces and Dr.Mercer gives great adjustments. If you are looking for a new chiropractor I’d definitely check them out.
Response from owner
May 23, 2025
Andrea Ewing
Great staff and Dr. Mercer is very kind and patient. Always listens and takes time to explain everything. Glad to have been referred to Mercer Family Chiropractic.
Response from owner
May 16, 2025
Kimyen Bui
Excellent experience with Dr. Mercer. The entire team is very nice, friendly and professional. I highly recommend Dr. Merce and definitely will be back. Thanks
Response from owner
May 16, 2025
Faith Etherton
Excellent Staff, wonderful environment, Dr.Mercer is kind and listens to you . His adjustments are not too rough, just enough to get your problems fixed. Go see him and his staff if you need an adjustment!
Response from owner
April 22, 2025
oily living
This office is amazing. The staff are friendly and treat you like family. I would definitely recommend them!!
Response from owner
April 15, 2025
zenman1136
This was a first visit with for me. I was very impressed with the physical setting and the staff. They were professional and friendly. I was introduced to Dr Ben Mercer( a very pleasant guy with great knowledge of his field) , We reviewed my complaints and he determine a course of treatment. The staff then gave both a nerve and muscle stimulation and I felt great after my treatment . I highly recommend this doctor and his staff to those seeking relief from their aches and pains.
Response from owner
April 3, 2025
Brittany Gallagher
The front desk staff is so caring, kind, and friendly. The care is top notch and they do a very thorough job of listening to what you need and working with you to treat pain. I’ve been seeing Dr. Mercer for various low back issues and every treatment feels like exactly what my body needs. He always takes the time to listen to your concerns. I have been to many chiropractors over the years and Dr. Mercer is by far one of the best! I can’t recommend him enough!
Response from owner
April 15, 2025
Paul Hartman
Dr. Mercer has handled my care and I appreciate that he listens to my complaints and needs, and addresses those issues happily! His manipulations are careful and painless! Don't hesitate to come to Mercer Family Chiropractic to receive good care and avail yourself to the many therapies available! Staff is always helpful too! Paul Hartman
Response from owner
April 2, 2025
Vicky Nichols
I have been going to Mercer Family Chiropractic since Dr. Carl was the main man. Both doctors and staff have always been helpful, friendly and attentive. Love them!
Response from owner
April 2, 2025
Meg
Everyone there is so kind and understanding, they always do there absolute best of getting you in as soon as possible & most of the time it’s the same day if you call first thing in the morning. I really appreciate all they do at Dr Mercer Chiropractic.
Response from owner
April 22, 2025
Ken Carle
Dr. Mercer and his staff are top notch. I feel a lot better after my adjustment and there was no waiting for treatment. I would highly recommend this office.
Response from owner
March 29, 2025
Sharon Hobin
I have experienced kindness and understanding along with professionalism when it comes to my chiropractic care. Thank you!!!!!!!
Response from owner
April 22, 2025
Robert Wagle
Continuing treatment. Staff and Dr are A1
Response from owner
April 22, 2025
Anna McCarthy Easterling
Excellent experience with Dr Mercer! Very professional & knowledgeable- will definitely be back
Response from owner
March 21, 2025
Anastasiia Tsyganok
Staff is amazing! Everybody is friendly and helpful. Definitely recommend🙂
Response from owner
April 14, 2025
Adrianna Stemen
Love the office and staff! I’m extremely thankful that I could go to them while pregnant. They take great care of all their patients and are super personable.
Response from owner
December 12, 2024
Cheyenne R
Kind, friendly, knowledgeable, and professional staff! Office is clean and well maintained. Care is top notch and they do a very thorough job of listening to what you need and working with you to treat pain. I have been to many chiropractors over the years and Dr. Mercer is by far one of the best! So happy I found them! Would definitely recommend!
Response from owner
July 10, 2024
Madison Stipcich
Dr. Mercer is fantastic!! I have had a great experience with the office staff as well. Definitely would recommend!
Response from owner
March 22, 2024
Michele Marcin
What a great experience! Dr. Mercer was gentle, understanding, and very effective at relieving my lower back pain. Everyone on staff was incredibly friendly and professional. I'm so glad that I went!
Winifred
My experiences keep getting better. Yesterday was my 3rd visit & I had the pleasure of meeting Dr. Mitchell, what a wonderful family man of God. Waiting on mentioning the amazing staff until I get all their names. Anyway the rate their healing me? Grandbabies get ready! We should be able to be together sooner then we thought. "Father I lift Dr. Carl, Dr. Mitchell, their staff up to You in Jesus name." They are an answer to prayers. I'm not sure what I did ? First review was removed but gives me a chance to correct. Dr. Mitchell Monday is his correct name. Dr. Monday. Copy paste 1st review below: First time appointment was a really wonderful experience. Warm & fuzzy staff. Dr. Carl made me feel at ease and did you know he was an Eagle scout! If you knew what went into accomplishing that (my son also accomplished) you would be as impressed as I was. I have follow-up appts so I'll keep you posted. 1
Felix Silva
Mitchell Monday was excellent and exceeded our expectations. My family of 4 including myself all went in for adjustments and we’re very pleased with our experience. Super friendly and knowledgeable staff, answered all of questions in depth and made us feel comfortable during our visit. Thank you for everything Dr. Monday!
Eris Dietz
Amazing Doctor, sweetest staff & they’re knowledgeable as well in addition to everyone including the Dr going above & beyond expectations. The Peripheral Neuropathy Therapy treatment which it already improved me by 40% (I’m only 39yrs old, left foot = 3 pts & right foot = 10 pts away from Stage 4/Unable to Reverse loss of blood circulation/possible amputation(s).
Response from owner
November 28, 2022
Danielle
Great doctor great office staff
Annemarie DePatra
Dr Carle & his staff are awesome 👌 friendly & kind. Dr Carle leaves me walking out the door feeling like a million bucks! His adjustments really help the creak in my neck which comes & goes now & then. I have bad knees, he stretches & bends my legs in a way that gives me relief when walking. I love ❤️ Dr Carle, he's the Best!! I recommend him 100%!!
Scott Rogers
Great doctor and great staff. He always gets me back into alignment.
Sharon Harrington
Great doctor, very friendly workers.
Response from owner
November 18, 2019
connie gay
Extremely friendly and helpful staff. Very welcoming atmosphere. Great treatments. Exactly what I was looking for.
Response from owner
November 18, 2019
True Florida Cracker
Wonderful doctor great staff
Kelly Anderson (Kellyfkrc)
Dr Carle is like your family friend that you go see. He wants to get you back to normal, weening you off and adjust only as needed. I love this because he doesn't want to keep you, he wants you to get better and stay that way. Vicki is the sweetest and will help you with all insurance needs, as well as Shelly. Crystal and Brenda are angels and make you feel like home. Massages are offered at the clinic as well; highly recommend!
Response from owner
September 5, 2019
Andrew Carpenter
Always a super friendly staff that is ready to answer any question and help in any way they can DR. Carle just want to see all his patients get better.
Response from owner
September 5, 2019
Jeffa Lloyd-Jones
The friendly staff is great! Vicki is so pleasant! Ronnie the massage therapist is a true professional and healer!! Thank you !
Response from owner
September 5, 2019
Luis T
After reading so many great reviews I had to come and see this place for myself and was not disappointed. Everything I read was true. The staff was super friendly , very knowledgeable and actually took the time to explain everything to me to put my mind at ease. Would Highly recommend to anyone in search of Chiropractic Care
Adriana Hemphill
Carle chiropractic is the best!! The staff is wonderful, very friendly and happy people. Excellent place, very professional 😊
Tiarra Turner
The chiropractor at this office is very knowledgeable about what he do, which put my mind at ease. The office staff is awesome and every helpful...Every affordable treatment plan.Will highly recommend!!!
Linda Bofinger
Definitely the best Chiropractor I've ever been to. The adjustments are wonderful and the massages are amazing. Especially loved the massage therapist Norwood - strong hands!!! The staff members are so kind and personable. I look forward to going to this Chiropractor for my treatment. When I leave there I no longer feel like "Humpty Dumpty" cause I'm all put back together again :)
Nancy Moody
Dr. Carle and his staff are truly the best of Chiropractic Care in Sarasota. From the moment you come into their office, you know they will address all of your healthcare needs and take the time to answer all your questions. His office staff are so pleasant and make you glad you came in. I always leave with a straighter spine(thanks to Dr. Carle) and a smile on my face.
Annie Ahlers
Best Chiropractor's Office in Town! Dr. Carle is wonderfully caring and dedicated to helping you. I have had several issues in the past couple of years and Dr. Carle has done a great job at getting me out of pain and aligned. Not to mention he has like 5 massage therapist on staff (Norwood is my favorite) - so that really has helped as well. Would recommend highly!!