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189 verified reviews, 4.9★ average, sorted by most recent.

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Showing 1–3 of 3 2-star reviews.

April 2, 2026

Jennie Brandt

I started going to this practice under Dr. Carle. He asked questions and was attentive. Since he sold the practice to Dr. Mercer, I feel it has become a churn and burn office. The ladies at the front desk are the absolute only reason I kept going back as long as I did. You go in and fill out a computer screen giving a basic description of your issues! Then go in and get an adjustment. When in the room with Dr. Mercer, he barely asks any questions to narrow down what is going on. I have fibromyalgia and my issues change almost daily, but I got the exact same adjustment every time I went in. To the point that I knew when to be in what position. I've been going to chiropractors for over 20yrs and grew up in the capital of chiropractics. The lack of interest in you actually feeling better is alarming. The front end cares more about you than the doctor! He also took all of the Bible decorating down and made it a boring generic office! It was nice going in and seeing the animals and different rooms with god's different creations!

Response from owner

Thank you for your feedback. We are glad to hear you had a positive experience with the front desk staff. That said, we respectfully disagree with several of your characterizations. Dr. Mercer strives to deliver high quality care for all of his patients, and we are very sorry that you feel like your experience did not reflect this. However, to say that he has "lack of interest in you feeling better," is simply not true. We are taken back by that statement and do not appreciate false information being posted about the office. As for the renovations of the office, that is something Dr. Carle initiated and supported. Our office decor may have been updated, but our core values do not change. We follow a high standard of care here at Mercer Family Chiropractic. Since the transition in ownership, our clinical approach has remained focused on delivering efficient, consistent, and results oriented care. While our systems and workflow may be more streamlined than what you were previously accustomed to, that is intentional and designed to serve patients effectively without unnecessary delays. We take patient feedback very seriously, but we also stand confidently behind the quality, integrity, and intent of the care we provide. Give us a call if you would like to discuss your concerns further. God Bless!

April 7, 2026

April 3, 2025

zenman1136

This was a first visit with for me. I was very impressed with the physical setting and the staff. They were professional and friendly. I was introduced to Dr Ben Mercer( a very pleasant guy with great knowledge of his field) , We reviewed my complaints and he determine a course of treatment. The staff then gave both a nerve and muscle stimulation and I felt great after my treatment . I highly recommend this doctor and his staff to those seeking relief from their aches and pains.

Response from owner

Thank you for your kind words. At Mercer Family Chiropractic, we desire for all of our patients to leave feeling that they were seen, heard and feeling much better. Would you consider upgrading us from a 2-star to 5? Thanks, again.

April 3, 2025

February 25, 2018

Sara Lloyd

Had a massage which could have been better. Therapist had a good touch but no flow, talked too much.

Response from owner

We are so sorry that your experience at Carle Chiropractic wasn't a great one. We strive for excellence in our patient care. The therapist who did your massage is no longer with us. We currently have excellent men and women on staff who really care about their work and helping our patients find relief. Hope to see you back soon.

February 1, 2019